If you are having problems with your electric bike we can plug it into diagnostics software, just as you would with a modern car. Running the diagnostics will tell us if an update is needed and alert us to any issues. This can cut out hours off trying to track down faults manually. 
Electric bike updates can help to improve battery life, tweak how the motor works and fix bugs and problems. Most systems will require you to plug your bike into some specialist software at an authorised dealer.